Education Breakout Sessions


10:45 AM

As customers experience significant growth, they also experience a number of challenges around managing people, products, and processes; staffing; capital costs; and IT investments. In this session, Intelisys Platinum Partner D&M Enterprise and Evolve IP share specifics of a real-world customer engagement with Keller Mortgage.

Discover how D&M, partnering with Evolve IP, delivered an enterprise-grade experience, along with a variable cost model to accurately predict future expenses, using key technologies to meet Keller Mortgage’s unique needs. Through real-world examples, they will outline their process from initial contact through maintenance and support of the customer after implementation and share best practices and sales strategies you can use to seal the deal with your own customers.

Scott Kinka (Evolve IP)
Vic Pepe (D&M Enterprise Group)
Tim Rees (D&M Enterprise Group)
George Milligan (Keller Mortgage, LLC)

Customer experience is today’s most important competitive battleground. Companies are transforming the way they engage with their customers – and leveraging key communication technologies like Chatbots and Artificial Intelligence (AI) to gain a competitive edge.

This breakout session will cover how these technologies provide trend analyses on areas for improving products and interfaces to continuously improve CX, empower customers to self-serve and seamlessly pivot to live agent assist, and provide agents with the most relevant, accurate information to ensure consistent communications. Learn how to help your customers gain a competitive edge by boosting agent effectiveness, increasing customer satisfaction, and gaining deeper business insights through data analysis.

Matt Metzger, Director of Sales – Customer Experience Solutions, Mitel

The SD-WAN market is predicted to hit $4.5 billion by 2022, according to recent reports from the IDC. Customers today increasingly hear about SD-WAN, but they aren’t sure how it works or how their business might benefit from adoption.

Learn how SD-WAN growth presents a huge opportunity for the channel, and for your business, in this breakout session. Join Intelisys Solutions Engineers Gerry Davis and Nick Tempesta, along with a panel of leading SD-WAN providers, and learn how to deliver best-in-class solutions to your customers.

Gerry Davis & Nick Tempesta, Intelisys

Aryaka, Comcast, Masergy, Verizon

12:45 PM

Today’s rapid shift to cloud communications delivers obvious benefits like eliminating heavy upfront investments in hardware and reducing TCO. It also provides modern communication and collaboration capabilities that employees need to make better decisions and get more work done, faster.

In this breakout session, you’ll hear real customers discuss how 8×8 solutions have enabled speed in conducting business with their consumers. Learn how integrated phone, meetings, collaboration, and contact center capabilities elevate customer engagement by giving employees and agents access to the right data, business intelligence, and experts — at the right time. Discover how to leverage cloud communications to provide a better customer and employee experience and cash in on this massive opportunity.

Jamaal Savwoir, Sr Director, Channel Sales Engineering, 8×8

Millions of businesses throughout the United States are outside the cable and fiber zone. These businesses are not just located in remote and rural areas – many are in busy cities, but without access to cable and fiber services. How can you deliver high-quality, secure, affordable, fast connections to your customers, regardless of location?

Join this session to get insight into these commonly over-looked opportunities. We’ll share three profiles of prospects that you may not be selling to, and how you can open new opportunities in these untapped markets. Learn how with satellite broadband for business, you no longer have to say, “Sorry, I don’t have a high-speed internet option for your location” to your prospects and customers.

Graeme Scott, Southeast and Texas Regional Sales Manager, Viasat

As businesses expand globally, they are seeking a unified, streamlined experience across all operations worldwide. How can you help customers connect international locations into their current network topology and framework, leverage new technologies, and allow this framework to work seamlessly for employees, customers, and suppliers?

In this session, we’ll discuss how to design a proven and repeatable architectural framework to directly and securely connect all the components of your customers’ digital supply chain in markets around the world. Learn how to develop strategies that will support your customer’s most trusted applications and guarantee an excellent user experience across all locations.

As trusted advisors, Sales Partners are positioned to provide the expertise, insights and resources to companies who are exploring the world of cloud communications. Identifying the questions needed to open and close effective deals in the UCaaS space is a critical first step towards designing a customized solution with the right supplier fit.

Join Intelisys Solutions Engineer Mike Gorman and a panel of leading UCaaS providers, where we’ll examine the marketplace and revenue opportunities in the UCaaS space. Learn the key questions to ask that will guarantee the best solutions for your customers. This session will establish best practice recommendations to uncover more opportunities for your company and drive success in the world of UCaaS with your customers.

Mike Gorman, Intelisys

Avaya, RingCentral, Tata Communications, Vonage

2:00 PM

Financial institutions are the most over-regulated, security vulnerable, and yet profitable institutions in the world. And the majority of them are not giant enterprises like Bank of America … they’re SMBs.

If you want to get inside the minds of IT Leaders in SMB financial institutions, this is the session for you. This breakout will cover common pain points, how to shorten the buying cycle of a financial institution, and provide valuable insights into what’s working and what’s not. Discover how to lead the cloud conversation with the right people, at the right time, and with the right message, and plus tips you can leave with to begin selling more to financial institutions.

Discover four unique customer scenarios that point to potential CRM opportunities, as well as tips and techniques for starting the conversation and winning the deal. Intelisys Platinum Partner LAM Technologies will join Canpango to share a first-hand account of a recent CRM win. With a clearer view on identifying the lucrative CRM opportunities hidden within your customer base, you’ll be set up to exceed your 2019 sales goals.

Scott Bickley, Relationship Manager, Canpango

Customers migrating to UCaaS often face complicated decisions and challenges. Implementing a UCaaS solution that fails to deliver on expectations can cost a business time, money and even potential customers. How can Sales Partners discover the specific solutions that will meet their customers’ needs? And how can they uncover the path to the right solutions, where other consultants have failed?

Join Sales Partner Reliacom and Star2Star, as they reveal how they solved a complex and tricky UCaaS implementation with customer ProPublica, a nonprofit newsroom organization. We’ll share how discovery and due diligence led to the right UCaaS solution being deployed first in the Chicago office, and then the larger Manhattan headquarters, to improve ProPublica’s communications challenges.


11:20 AM

Today’s businesses face intense, ongoing scrutiny, including continually increasing compliance requirements, an ever-changing enterprise WAN perimeter, and an unforgiving need to innovate and be agile, without compromising security. With application-defined policies for performance, security, and compliance, businesses can optionally specify which applications traverse the cloud security infrastructure, which WAN links are allowed for use by the given application, and the performance characteristics that are required.

This breakout session will dig deep into a specific customer profile to design SD-WAN and security architectures that provide the agility and flexibility needed to adapt to modern demands for improved customer experience. Discover how to deliver the security, performance and cost savings that create competitive advantages for your company and your end customers.

The cybersecurity threat landscape is constantly evolving. The global Managed Security Services Market is expected to exceed more than $45 billion by 2022, as companies of all sizes increasingly gravitate toward cloud-based security. What is the best way to develop a comprehensive security strategy for your customers, and build a security-focused practice for your business?

In this breakout session, join a panel of experts in the security space, moderated by Intelisys Solutions Engineer Ivan Paynter, and discover how to leverage the cloud-based service model to create new MRR for your business.

Ivan Paynter, Intelisys

AT&T, Rackspace, Vigilant

As customer experience drives business outcomes, providing flexible and reliable solutions is key for solution providers. Known for their reliability and solid solution sets, Cisco provides as-a-service and subscription-based services with the channel, and for the channel. In this session, we’ll reveal how Cisco is bringing these solutions to life through the channel community. Learn more about the ScanSource Elite Program, and how partnering with these suppliers will help grow your business. Hear from three ScanSource Elite Program suppliers – Masergy, Evolve IP and Granite Telecommunications – as they discuss their Cisco solutions, what makes them unique, and successes they are attaining with Cisco.

Companies often find themselves struggling with multiple business units utilizing different platforms – hampering organizational visibility and compromising customer experience. CCaaS solutions are a good fit for customers are looking for a reliable solution that provides flexibility & scalability, along with visibility and reporting.

In this breakout session, Platinum Partner BroadReach Communications and NICE inContact will discuss a recent contact center win with real-life customer Bluestem Brands, a leading company in the catalog and e-commerce retail space. Hear how they successfully delivered a best-in-class solution on a single platform for agile, growing businesses with critical customer service needs.

1:20 PM

Before the cloud, executive-level IT staff were bound by their responsibility to “keep the lights on”.  As cloud becomes a more ingrained element of business, CIOs play an important role in shaping strategy and discovering the next competitive advantage.

Examine how the role of technology decision-makers is changing from “firefighter” to “strategist” in this breakout session. You’ll hear from WorkCare, a real-life Effortless Office customer, who will reveal how – with cloud – IT executives are now free to participate at higher levels of planning and direction. Become better equipped to engage in strategic cloud discussions with C-levels and gain strategic insights to help you generate a larger cloud revenue stream.

Paul Overstreet, Director of National Channel Sales, Effortless Office

Is it time to expand your cloud practice? Discover how to profit from the cloud potential and start earning recurring revenue from cloud-based apps and solutions, in this session highlighting industry-leading cloud providers, Microsoft and Google.

As a Premier Partner with both Microsoft and Google, SADA Systems enables partners to have new conversations with their existing customers and add cloud consulting to their portfolio. This session will explore cloud solutions currently selling in the market, how to uncover opportunities in your customer base, building a cloud roadmap, and how to win more deals. Join us and learn how to leverage Microsoft and Google to dramatically grow your business and maximize your cloud profits.

2:40 PM

Many of your customers and prospects are struggling through an inevitable digital transformation, and have a clear need to better connect with customers, stakeholders and employees. We’ll reveal how utilizing technology can empower enterprises to communicate with customers, collaborate among employees and connect to emergency assistance with vendor-agnostic E911 solutions in this breakout.

You’ll learn how to design end-to-end UCaaS and CCaaS solutions that drive critical business outcomes. Uncover how to upgrade voice services through hosted, on-premises or hybrid solutions, deploy an all-IP network as a fully managed infrastructure, and deliver outstanding CX by utilizing contact center solutions with robust capabilities. In this session, you’ll discover how to develop strategies and design optimized solutions that work together and support your customers’ needs at every stage, by exploring this process through the lens of one detailed customer profile.

In today’s highly competitive environment, Customer Experience is creating an advantage for businesses that deliver a seamless experience across all channels. As a result, organizations have been forced to make massive changes and Contact Center sales are getting bigger and more complex.

In this breakout session, Cloud Evangelist Brandon Knight leads a panel of contact center experts to discuss the key trends impacting contact center clients in 2019 and beyond, and how you can leverage them to dramatically grow your own business.

Brandon Knight, Intelisys

8×8, NICE inContact, Serenova

Wireless technology is everywhere today – from IoT devices, to mobile and tablet usage, to data connectivity for backup and primary circuits. We simply expect it to be there and for it to work.

In this breakout session, a panel of leading wireless providers will join Intelisys Solutions Engineer Bob Faber to discuss the latest trends for speeds and usage of wireless, and why 5G will be a gamechanger in the wireless space. We’ll reveal how to sell wireless, the type of questions to ask your customers, how to determine what is and what is not a fit for wireless, and much more.

Bob Faber, Intelisys

Broad Sky Networks, Globalgig, KORE Wireless, Sierra Wireless