MONDAY

7:30 AM — EARLY BIRD SESSION

With more than 155 carriers and suppliers in the Intelisys portfolio, it can be challenging to stay on top of all the opportunities to grow your business. Join us for this Early Bird Session to identify new revenue opportunities and how to take advantage of them. Kick off your morning with a latte bar and barista, new connections, and actionable ideas for new, quick wins.

PRESENTED BY:
Dialpad, Lifesize, Flexential, Five9

LOCATION: 
Harpeth I & II

10:45 AM

As customers experience significant growth, they also experience a number of challenges around managing people, products, and processes; staffing; capital costs; and IT investments. In this session, Intelisys Platinum Partner D&M Enterprise and Evolve IP share specifics of a real-world customer engagement with Keller Mortgage. Discover how D&M, partnering with Evolve IP, delivered an enterprise-grade experience, along with a variable cost model to accurately predict future expenses, using key technologies to meet Keller Mortgage’s unique needs. Through real-world examples, they will outline their process from initial contact through maintenance and support of the customer after implementation and share best practices and sales strategies you can use to seal the deal with your own customers. PRESENTED BY:  Scott Kinka (Evolve IP) Vic Pepe (D&M Enterprise Group) Tim Rees (D&M Enterprise Group) George Milligan (Keller Mortgage, LLC) LOCATION: Belle Meade I

The SD-WAN market is predicted to hit $4.5 billion by 2022, according to recent reports from the IDC. Customers today increasingly hear about SD-WAN, but they aren’t sure how it works or how their business might benefit from adoption.

Learn how SD-WAN growth presents a huge opportunity for the channel, and for your business, in this breakout session. Join Intelisys Solutions Engineers Gerry Davis and Nick Tempesta, along with a panel of leading SD-WAN providers, and learn how to deliver best-in-class solutions to your customers.

MODERATED BY:
Gerry Davis & Nick Tempesta, Intelisys

PANEL:
Comcast, Globalgig, Masergy, Verizon

LOCATION:
Belle Meade II

Customer experience is today’s most important competitive battleground. Companies are transforming the way they engage with their customers – and leveraging key communication technologies like Chatbots and Artificial Intelligence (AI) to gain a competitive edge.

This breakout session will cover how these technologies provide trend analyses on areas for improving products and interfaces to continuously improve CX, empower customers to self-serve and seamlessly pivot to live agent assist, and provide agents with the most relevant, accurate information to ensure consistent communications. Learn how to help your customers gain a competitive edge by boosting agent effectiveness, increasing customer satisfaction, and gaining deeper business insights through data analysis.

PRESENTED BY:
Jim McGarry
Agent Channel Director, Central Region

LOCATION:
Brentwood

Don’t you wish the CCaaS sales cycle was as easy as the “You had me at hello . . .” scene in Jerry Maguire – as soon as you walk through the door, the prospect is ready to sign? Join Five9 and an Intelisys Sales Partner as they discuss a recent contact center win, and uncover how to simplify the customer journey to a digital transformation.

This session will break down the customer’s journey into several components, including Discovery, Demonstration, Documentation, and Deployment. Learn the current industry trends, common terminology, and discovery questions you need to have meaningful conversations with your customers. Gain the overall knowledge, tools and resources to be successful in the CCaaS space.

LOCATION:
Arlington

12:45 PM

Today’s rapid shift to cloud communications delivers obvious benefits like eliminating heavy upfront investments in hardware and reducing TCO. It also provides modern communication and collaboration capabilities that employees need to make better decisions and get more work done, faster.

In this breakout session, you’ll hear real customers discuss how 8×8 solutions have enabled speed in conducting business with their consumers. Learn how integrated phone, meetings, collaboration, and contact center capabilities elevate customer engagement by giving employees and agents access to the right data, business intelligence, and experts — at the right time. Discover how to leverage cloud communications to provide a better customer and employee experience and cash in on this massive opportunity.

PRESENTED BY:
Jamaal Savwoir, Sr Director, Channel Sales Engineering, 8×8

LOCATION:
Belle Meade I

Millions of businesses throughout the United States are outside the cable and fiber zone. These businesses are not just located in remote and rural areas – many are in busy cities, but without access to cable and fiber services. How can you deliver high-quality, secure, affordable, fast connections to your customers, regardless of location?

Join this session to get insight into these commonly over-looked opportunities. We’ll share three profiles of prospects that you may not be selling to, and how you can open new opportunities in these untapped markets. Learn how with satellite broadband for business, you no longer have to say, “Sorry, I don’t have a high-speed internet option for your location” to your prospects and customers.

PRESENTED BY:
Graeme Scott, Southeast and Texas Regional Sales Manager, Viasat

LOCATION:
Belle Meade II

As trusted advisors, Sales Partners are positioned to provide the expertise, insights and resources to companies who are exploring the world of cloud communications. Identifying the questions needed to open and close effective deals in the UCaaS space is a critical first step towards designing a customized solution with the right supplier fit.

Join Intelisys Solutions Engineer Mike Gorman and a panel of leading UCaaS providers, where we’ll examine the marketplace and revenue opportunities in the UCaaS space. Learn the key questions to ask that will guarantee the best solutions for your customers. This session will establish best practice recommendations to uncover more opportunities for your company and drive success in the world of UCaaS with your customers.

MODERATED BY:
Mike Gorman, Intelisys

PANEL:
Avaya, RingCentral, Tata Communications, Vonage

LOCATION:
Brentwood

As businesses expand globally, they are seeking a unified, streamlined experience across all operations worldwide. How can you help customers connect international locations into their current network topology and framework, leverage new technologies, and allow this framework to work seamlessly for employees, customers, and suppliers?

In this session, we’ll discuss how to design a proven and repeatable architectural framework to directly and securely connect all the components of your customers’ digital supply chain in markets around the world. Learn how to develop strategies that will support your customer’s most trusted applications and guarantee an excellent user experience across all locations.

LOCATION:
Arlington

2:00 PM

Ready to master finding and closing cloud deals in one of the most profitable and compliance-burdened industries in the world? Join RapidScale and a special guest customer for this session that will reveal inside information into the legal industry.

Go “behind the scenes” with Dana Conneally, Chief Strategy Officer at Evidox. Discover the keys to focusing on hidden pains, understanding how to navigate the org structure and secret “rules of the game”. Learn sales best practices, including one previously unknown variable that allows us to predict with 90% accuracy if a legal cloud deal will close. Leave with 3 tips to begin selling cloud services to legal firms immediately.

LOCATION:
Belle Meade I

When we see valuations of big winners in the marketplace, the common denominator is that these firms anchor their user experiences in omni-channel interactions. Society and the marketplace determine when technology innovation has shifted from disruptive to mainstream, and the market has spoken: omni-channel communications are the new gold standard for user experiences.

This breakout session will demonstrate the importance of omni-channel communications in the context of customer profiles. Learn why these products are limited only by your imagination, and how to alleviate some of the most common pain points in enterprise communications. Are your customers ready for digital transformation? Text “Super9” to 786-665-7728 for a sneak preview.

LOCATION:
Belle Meade II

Discover four unique customer scenarios that point to potential CRM opportunities, as well as tips and techniques for starting the conversation and winning the deal. Intelisys Platinum Partner LAM Technologies will join Canpango to share a first-hand account of a recent CRM win. With a clearer view on identifying the lucrative CRM opportunities hidden within your customer base, you’ll be set up to exceed your 2019 sales goals.

PRESENTED BY: 
Scott Bickley, Relationship Manager, Canpango

LOCATION:
Brentwood

Customers migrating to UCaaS often face complicated decisions and challenges. Implementing a UCaaS solution that fails to deliver on expectations can cost a business time, money and even potential customers. How can Sales Partners discover the specific solutions that will meet their customers’ unique needs and challenges?

Learn how Star2Star solved a complex and tricky UCaaS implementation with a cannabis dispensary customer with 75 dispensaries in three states, multiple growing facilities and high uptime requirements. This breakout session will reveal how discovery and due diligence led to the right UCaaS solution being deployed to solve this customer’s communications challenges.

LOCATION:
Arlington

TUESDAY

7:30 AM — EARLY BIRD SESSION

CRM is at the core of every CX conversation, providing reliable data to create more meaningful customer relationships. Join us for this Early Bird Session and discover how to drive excellent customer experience, and open more CX opportunities, with CRM.

Find out key considerations for CRM design and implementation, and how CCaaS solutions can streamline operations, empower sales teams, and drive meaningful interactions with customers. Learn how to start the CRM conversation and shape CX strategies with your customers.

PRESENTED BY:
Canpango, Talkdesk, Vonage

LOCATION: 
Harpeth I & II

10:45 AM

Companies often find themselves struggling with multiple business units utilizing different platforms – hampering organizational visibility and compromising customer experience. CCaaS solutions are a good fit for customers are looking for a reliable solution that provides flexibility & scalability, along with visibility and reporting.

In this breakout session, Platinum Partner BroadReach Communications and NICE inContact will discuss a recent contact center win with real-life customer Bluestem Brands, a leading company in the catalog and e-commerce retail space. Hear how they successfully delivered a best-in-class solution on a single platform for agile, growing businesses with critical customer service needs.

LOCATION:
Belle Meade I

Today’s businesses face intense, ongoing scrutiny, including continually increasing compliance requirements, an ever-changing enterprise WAN perimeter, and an unforgiving need to innovate and be agile, without compromising security. With application-defined policies for performance, security, and compliance, businesses can optionally specify which applications traverse the cloud security infrastructure, which WAN links are allowed for use by the given application, and the performance characteristics that are required.

This breakout session will dig deep into a specific customer profile to design SD-WAN and security architectures that provide the agility and flexibility needed to adapt to modern demands for improved customer experience. Discover how to deliver the security, performance and cost savings that create competitive advantages for your company and your end customers.

LOCATION:
Belle Meade II

As customer experience drives business outcomes, providing flexible and reliable solutions is key for solution providers. Known for their reliability and solid solution sets, Cisco provides as-a-service and subscription-based services with the channel, and for the channel.

In this session, we’ll reveal how Cisco is bringing these solutions to life through the channel community. Learn more about the ScanSource Elite Program, and how partnering with these suppliers will help grow your business. Hear from three ScanSource Elite Program suppliers – Masergy, Evolve IP and Granite Telecommunications – as they discuss their Cisco solutions, what makes them unique, and successes they are attaining with Cisco.

LOCATION:
Brentwood

The cybersecurity threat landscape is constantly evolving. The global Managed Security Services Market is expected to exceed more than $45 billion by 2022, as companies of all sizes increasingly gravitate toward cloud-based security. What is the best way to develop a comprehensive security strategy for your customers, and build a security-focused practice for your business?

In this breakout session, join a panel of experts in the security space, moderated by Intelisys Solutions Engineer Ivan Paynter, and discover how to leverage the cloud-based service model to create new MRR for your business.

MODERATED BY:
Ivan Paynter, Intelisys

PANEL:
AT&T, Rackspace, Verizon, Vigilant

LOCATION:
Arlington

12:45 PM

The successful companies of today and tomorrow are solving problems through innovation. As a result, these companies are growing at an incredible rate and need a scalable solution that can keep pace. GridWorks, an operator of high-quality medical transportation services for managed care health plans, needed a contact center they could count on for consistent, reliable service, and offer the scalability needed to support their fast-growing company. In June 2018, GridWorks was growing quickly as a new and successful company, but their inflexible contact center system didn’t allow them to deploy agents at the rate they needed.

In this session learn how, since moving to Talkdesk, GridWorks has grown to more than 200 agents, optimized their customer experience and leverages the instant-add capabilities of the cloud to activate agents as needed, both in-office and remote, to match fluctuating demand and call traffic.

LOCATION:
Belle Meade I

Is it time to expand your cloud practice? Discover how to profit from the cloud potential and start earning recurring revenue from cloud-based apps and solutions, in this session highlighting industry-leading cloud providers, Microsoft and Google.

As a Premier Partner with both Microsoft and Google, SADA Systems enables partners to have new conversations with their existing customers and add cloud consulting to their portfolio. This session will explore cloud solutions currently selling in the market, how to uncover opportunities in your customer base, building a cloud roadmap, and how to win more deals. Join us and learn how to leverage Microsoft and Google to dramatically grow your business and maximize your cloud profits.

LOCATION:
Belle Meade II

Before the cloud, executive-level IT staff were bound by their responsibility to “keep the lights on”.  As cloud becomes a more ingrained element of business, CIOs play an important role in shaping strategy and discovering the next competitive advantage.

Examine how the role of technology decision-makers is changing from “firefighter” to “strategist” in this breakout session. You’ll hear from CRES Insurance, a real-life Effortless Office customer, who will reveal how – with cloud – IT executives are now free to participate at higher levels of planning and direction. Become better equipped to engage in strategic cloud discussions with C-levels and gain strategic insights to help you generate a larger cloud revenue stream.

PRESENTED BY:
Sonya Meline, Chief Sales and Marketing Officer, Effortless Office

LOCATION:
Brentwood

Many businesses are currently at a crossroads. The infrastructure and network strategies in place today were a good fit five years ago, but as competition increases and customer experience becomes the new battleground, businesses must evolve or risk being left behind.

The single most important customer is the one that all their competitors want – and a digital transformation strategy is critical to retaining key accounts. Join TierPoint and Masergy for a whiteboarding workshop breakout session that will walk through how to break down these common customer pain points and build up a winning solution for both you and your customers. We’ll discuss how to design and implement solutions that will help customers stay competitive and offer excellent service.

LOCATION:
Arlington

2:00 PM

In today’s highly competitive environment, Customer Experience is creating an advantage for businesses that deliver a seamless experience across all channels. As a result, organizations have been forced to make massive changes and Contact Center sales are getting bigger and more complex.

In this breakout session, Cloud Evangelist Brandon Knight leads a panel of contact center experts to discuss the key trends impacting contact center clients in 2019 and beyond, and how you can leverage them to dramatically grow your own business.

MODERATED BY:
Brandon Knight, Intelisys

PANEL:
8×8, NICE inContact, Serenova, Talkdesk, Zailab

LOCATION:
Belle Meade I

Wireless technology is everywhere today – from IoT devices, to mobile and tablet usage, to data connectivity for backup and primary circuits. We simply expect it to be there and for it to work.

In this breakout session, a panel of leading wireless providers will join Intelisys Solutions Engineer Bob Faber to discuss the latest trends for speeds and usage of wireless, and why 5G will be a gamechanger in the wireless space. We’ll reveal how to sell wireless, the type of questions to ask your customers, how to determine what is and what is not a fit for wireless, and much more.

MODERATED BY:
Bob Faber, Intelisys

PANEL:
Broad Sky Networks, Globalgig, KORE Wireless, Sierra Wireless

LOCATION:
Belle Meade II

Many of your customers and prospects are struggling through an inevitable digital transformation, and have a clear need to better connect with customers, stakeholders and employees. We’ll reveal how utilizing technology can empower enterprises to communicate with customers, collaborate among employees and connect to emergency assistance with vendor-agnostic E911 solutions in this breakout.

You’ll learn how to design end-to-end UCaaS and CCaaS solutions that drive critical business outcomes. Uncover how to upgrade voice services through hosted, on-premises or hybrid solutions, deploy an all-IP network as a fully managed infrastructure, and deliver outstanding CX by utilizing contact center solutions with robust capabilities. In this session, you’ll discover how to develop strategies and design optimized solutions that work together and support your customers’ needs at every stage, by exploring this process through the lens of one detailed customer profile.

LOCATION:
Brentwood

Engaged employees + engaged customers = business profitability. Traditionally, businesses view employee and customer engagement strategies as two separate elements, owned by different stakeholders – creating barriers within organizations that are difficult to tear down.

Discover how to help your customers create a seamless workflow that connects both employees and customers, driving greater engagement and customer satisfaction. Join RingCentral and dive deep into how the customer and employee experience is shaping the landscape of the UCaaS and CCaaS industries. This breakout session will reveal how these technologies can help customers boost engagement and overcome the digital age disconnect.

LOCATION:
Arlington